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Why Ben Zander makes my eyes shine

Benjamin Zander is a conductor, a teacher and a speaker on the art of possibility, among other things. It is also easy to imagine him as a visionary leader, a social transformer, a loving family man, and a beloved work colleague. His recent TED talk (embedded below) has opened my mind and caused light to […]

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Keeping the faith with Westjet

I am a customer of Westjet.  I like the informal, service-oriented approach. I like when Westjet talks about owners caring. I’ve always had that kind of brand experience with Westjet. Until today. I’ve in the middle of a frustrating and disappointing customer experience and it has changed my impression of this company – not for […]

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